Shipping policy
Shipping Policy
Last updated: May 21, 2026
This Shipping Policy applies to all orders placed through ByOrganic ("we," "us," or "our"). By placing an order, you acknowledge and agree to the terms set forth below. This Policy should be read together with our Terms of Service, Privacy Policy, and Return & Refund Policy.
We reserve the right to update, modify, or replace any portion of this Policy at our sole discretion at any time without prior notice. Continued use of our website or placement of an order following any such changes constitutes acceptance of those changes.
ORDER PROCESSING
Orders are processed within a reasonable time after payment has been received and verified. Processing times may vary based on order volume, product availability, seasonal demand, holidays, and other factors outside our reasonable control. Orders placed on weekends, public holidays, or outside business hours will begin processing on the next available business day.
We reserve the right to delay, hold, or cancel any order at our discretion, including but not limited to cases involving payment verification issues, suspected fraud, inventory discrepancies, shipping address concerns, or any other circumstance we deem appropriate. In such cases, we will notify you by email using the address provided at checkout.
SHIPPING TIMES
Estimated delivery times provided at checkout, on product pages, or in any other communication are estimates only and are not guaranteed. Actual delivery times depend on carrier performance, destination, customs processing, weather, and other factors outside our control.
We do not guarantee delivery by any specific date. Failure to receive an order within an estimated timeframe does not constitute grounds for a refund unless required by applicable law.
If a significant delay occurs with your shipment, we will make reasonable efforts to notify you by email and provide an updated estimate where possible.
SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination, order weight, dimensions, and selected shipping method. Free shipping promotions, when offered, apply only to qualifying orders as defined at the time of purchase and may be withdrawn or modified at our discretion.
Any shipping costs paid are non-refundable except where required by applicable law or where the loss or damage results directly from our error.
SHIPPING DESTINATIONS
We currently ship to addresses within the United States and Europe. Orders to certain remote areas, P.O. boxes, military addresses, or U.S. territories may be subject to extended delivery times, additional fees, or shipping restrictions.
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect, incomplete, or undeliverable addresses provided by the customer.
ORDER TRACKING
When your order ships, we will send a confirmation email with tracking information to the email address provided at checkout. Tracking updates are provided by the carrier and are outside our control. Delays or missing updates from the carrier do not constitute grounds for a refund.
LOST, STOLEN, OR DAMAGED PACKAGES
Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the customer. We are not liable for packages lost, stolen, or damaged after delivery confirmation.
If your package arrives visibly damaged, please retain all original packaging and contact us within a reasonable time after delivery with photographs of the damage. Claims submitted without supporting documentation may not be eligible for resolution.
If your package is lost in transit, we will work with the carrier to investigate. Resolution of carrier-side issues is handled on a case-by-case basis and may take time to complete. We make no guarantee of replacement or refund for lost packages and reserve the right to determine outcomes at our discretion.
INCORRECT OR UNDELIVERABLE ADDRESSES
If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer is responsible for any additional shipping costs to re-ship the order. If the customer chooses to cancel rather than re-ship, any refund will be limited to the product cost and will exclude original shipping fees and any return-to-sender fees incurred.
CUSTOMS, DUTIES, AND TAXES
For any orders shipped outside the United States (if offered), the customer is solely responsible for all applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. We are not responsible for delays, holds, or seizures caused by customs authorities, and refunds will not be issued for refused or abandoned international shipments.
CHANGES TO ORDERS
Once an order has been placed, we may not be able to modify it. Requests to change items, quantities, or shipping addresses are handled on a case-by-case basis and are only possible if the order has not yet entered fulfillment. We make no guarantee that any change request will be accommodated.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ByOrganic, its owners, employees, affiliates, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to shipping delays, lost or damaged packages, or any other matter covered by this Policy. Our total liability for any claim related to shipping shall not exceed the amount paid by the customer for the specific order.
CONTACT
For questions or concerns related to shipping, contact:
ByOrganic Email: support@byorganic.store